Podcast Episode #2: Carolin Marschall – Head of Customer Satisfaction @Evaneos

Dans ce deuxième épisode de Go-to-Germany stories, Andrea Vaugan discute avec Carolin Marschall, ancienne Country Manager Dach + Nordics et maintenant Head of Customer Satisfaction chez Evaneos. Evaneos est la plateforme en ligne leader du voyage responsable en Europe, présente sur 7 marchés. Tout comme Andrea, Carolin est originaire d’Allemagne, mais vit en France depuis plus de 10 ans. Carolin explique pourquoi il est important en Allemagne de créer une relation client et une notoriété basée sur la confiance et nous fait découvrir l’équilibre entre l’aspect central et l’aspect local.

Développez la bonne stratégie d’expansion internationale pour cibler les pays …

In this episode of "Go-to-Germany Stories," Andrea Vaugan invites Thorsten Seeger, Group COO of October and the CEO of October Germany. October is a European FinTech specialized in business lending. Leader in continental Europe, it has already financed thousands of SMEs for a total amount of over €1 billion in France, Spain, Italy, the Netherlands and Germany. Based on his extensive experience in the traditional banking sector and FinTech industry, Thorsten shares insights into October’s initial business-model-specific challenges and their solutions, such as opting for a partnership strategy over direct marketing. Thorsten also walks us through the learnings those inside and outside of the FinTech cosmos can takeaway from October’s early market entry days. He outlines their strategy for the all-important brand- and trust-building, showcasing once again how essential a deep-founded knowledge of the German market and its customers is.

In this episode of "Go-to-Germany Stories," Andrea Vaugan invites Thorsten Seeger, Group COO of October and the CEO of October Germany. October is a European FinTech specialized in business lending. Leader in continental Europe, it has already financed thousands of SMEs for a total amount of over €1 billion in France, Spain, Italy, the Netherlands and Germany. Based on his extensive experience in the traditional banking sector and FinTech industry, Thorsten shares insights into October’s initial business-model-specific challenges and their solutions, such as opting for a partnership strategy over direct marketing. Thorsten also walks us through the learnings those inside and outside of the FinTech cosmos can takeaway from October’s early market entry days. He outlines their strategy for the all-important brand- and trust-building, showcasing once again how essential a deep-founded knowledge of the German market and its customers is.

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International Readiness Workshop

The status quo before the project

The DACH market had been identified by the Collective Thinking management as a strategic target market in Europe. First business development and sales actions have been conducted by the first German team and a GmbH had been established. 
The CT team wanted to continue to build their knowledge of the German market, the identification of key partners, key client groups in order to better evaluate business development potential and sales targets. This knowledge shall help define an appropriate strategic and operational marketing approach for CT in the DACH markets. CT is also in the process of raising a Series A funding round, a European approach can be evaluated in this project.

What we did

Wyngs wanted to support the Collective Thinking Team to create a strategic and operational roadmap for optimized business development and marketing/communication, with a special focus on developing the DACH markets – Germany, Austria and Switzerland.

We prepared a 1-day workshop, divided into 2 major parts:

  • Review of existing actions, the discovery of the key players and potential business development partners, enhancing market knowledge. 
  • Creation of a strategic and operational business development and marketing plan for 2021. 

Presentation of results of the workshop in the form of a roadmap to concretely address the mentioned challenges.

The “International Readiness” workshop with Wyngs allowed the German team of Collective Thinking to better understand and define the needs of the German market, particularly in terms of marketing strategy & business development. If you too are planning to develop internationally, Wyngs would be a very good partner to succeed in these first steps, which are essential for successful development.

CEO Vincent

Vincent Susplugas

CEO Collective Thinking

The “International Readiness” workshop with Wyngs allowed the German team of Collective Thinking to better understand and define the needs of the German market, particularly in terms of marketing strategy & business development. If you too are planning to develop internationally, Wyngs would be a very good partner to succeed in these first steps, which are essential for successful development.

CEO Vincent

Vincent Susplugas

CEO Collective Thinking

The “International Readiness” workshop with Wyngs allowed the German team of Collective Thinking to better understand and define the needs of the German market, particularly in terms of marketing strategy & business development. If you too are planning to develop internationally, Wyngs would be a very good partner to succeed in these first steps, which are essential for successful development.

CEO Vincent

Vincent Susplugas

CEO Collective Thinking